Top Applications of Sentiment Analysis & Text Analytics

Social Media Monitoring (SMM)
Understand social data like never before.

Social media is a goldmine of consumer stories and opinion data. But social posts are full of complex abbreviations, acronyms, and emoticons. Many social analytics platforms can't handle those inconsistencies. The sheer volume is a problem, too. Some social media monitoring tools struggle to scale. Meanwhile, data analysts waste valuable hours parsing mountains of social data by hand.

Lexalytics uses natural language processing (NLP) and machine learning to transform mountains of hashtags, slang, and poor grammar into structured data and useful insights. Data analysts upload, process and analyze mountains of social text data in our platform to understand the conversations surrounding products, brands, people and services. Technology companies integrate our NLP APIs into their social listening product to deliver better insights to their own customers.

• Solution Profile: Lexalytics for Social Media Monitoring
• Case Study: FalconIO Unifies Social Media Marketing and Customer Experience Management.
• Case Study: Microsoft Tracks 1,000+ Products and Brands Across Social Media.
• Case Study: Gensler Analyzes Social Media Reviews, Designs Better Airports.
• Case Study: Brandtix Analyzes Social Media Data for Top Athletes and Teams.

People Analytics & Voice of Employee
Reduce turnover, improve employee engagement, and raise productivity.

Employee turnover is at a record-high. Companies are struggling to improve employee engagement and morale. Meanwhile, unhappy employees create bad customer experiences. The result? $62 billion in lost revenue for U.S. businesses each year. To turn the tide, data-driven HR organizations are implementing comprehensive People Analytics programs. McKinsey & Co. finds that People Analytics can improve recruiting efficiency by 80%, raise productivity by 25%, and reduce attrition by 50%.

Within the People Analytics framework, Voice of Employee programs gather, analyze and interpret employee feedback to uncover the factors that drive down employee engagement and loyalty. Lexalytics provides a complete Voice of Employee analytics platform for processing, analyzing, and understanding text-based employee feedback in all its forms.

• Solution Profile: Lexalytics for People Analytics and Voice of Employee
• Guide: People Analytics and Voice of Employee Programs Explained
• Guide: "Voice of Employee Analytics: Step-by-Step Guide"

Voice of Customer (VoC) & Customer Experience Management
Transform mountains of unstructured customer feedback into useful data.

Great customer experiences add 4-8% revenue, 6-14x higher lifetime value and up to 55% greater retention. Meanwhile, gaining a new customer costs 5-8x more than retaining an existing one. Customer Experience Management and Voice of Customer programs bring together product management, customer support, and engineering teams to understand customer needs, improve customer satisfaction and deliver better products. But building an effective VoC program is not a simple task. Consider the volume of data out there: hundreds of customer surveys, thousands of reviews, millions of social media comments. Manual analysis is too slow and expensive.

Voice of Customer tools like the Lexalytics Intelligence Platform use natural language processing and sentiment analysis to transform customer feedback into structured data and useful insights at scale. We help you understand how people perceive and interact with your brands, products, and services, so you can make better decisions and recommendations across your company.

• Solution Profile: Lexalytics for Voice of Customer & Customer Experience Management
• Guide: "Voice of Customer Analytics: What it Is and How to Do It"
• Case Study: Voziq Creates Better Predictive Churn Models
• Case Study: KPMG Defines Complex Customer Journeys
• Case Study: Revinate Builds a Next-Generation Hospitality Analytics Platform
• Case Study: Tough Mudder Reduces Manual Survey Coding by 90%, Creates Better Events
• Case Study: Evolve24 Helps Enterprises Drive Customer-Focused Strategy

Regulatory Compliance
Solve regulatory compliance problems that involve complex text documents.

Healthcare, pharmaceutical and financial services companies face heavy regulatory compliance burdens. Financial firms, for example, dedicate 10-15% of their workforce and spend a combined $270 billion on regulatory compliance annually. These companies are flocking to artificial intelligence for time savings and cost reductions.

But traditional data analytics techniques can’t handle regulatory, legal and medical documents. Off-the-shelf tools lack critical supporting technology to parse the structure and content of these files. As a result, they can leave behind valuable data or overlook the important context that compliance professionals rely on.

Lexalytics can identify, extract and understand all of this data. Our experienced professional services team uses natural language processing, semi-structured data parsing, and machine learning/AI to build semi-custom applications that solve specific compliance challenges for our clients. By working through a staged Proof of Concept approach, we deliver results faster, for less cost and with less risk.

• White Paper: A Better Approach to AI for Regulatory Compliance
• Guide: Text Analytics in Healthcare: New and Emerging Applications
• Case Study: Helping an Australian Financial Services Firm Ensure Disclosure Compliance
• Solution Profile: Lexalytics for Regulatory Compliance